Unopened, undamaged and unused items may be exchanged only at the store from which they were originally purchased and only within seven (7) days from the date of purchase. Exchanges will be processed solely against the original invoice, which must be produced as proof of purchase. All exchanges are subject to the sole discretion of the Company.
Products that have been opened, damaged, tampered with or returned without complete original packaging, including inserts, price tags and outer cartons, will not be accepted for exchange.
Gift boxes and discounted items are not eligible for exchange or return once sold, irrespective of the circumstances.
In case of product leakage or damage noticed at the time of purchase, please inform our store staff or contact customer care via email or phone at the details provided by the brand.
Gifts with Purchase (GWP) and promotional offers are run at the sole discretion of What The Elf and may be modified, discontinued or withdrawn at any time without prior notice.
While we strive to fulfil every customer order, gift items may be subject to limited availability. In the event a gift is unavailable during a GWP or offer period, store staff will not be able to fulfil special requests for alternative items. Customers are encouraged to check gift availability prior to purchase.
During promotional offer periods, Members of What The Elf will not accrue points on such transactions. Existing points or coupons may still be redeemed, however points will not be awarded on the differential value paid during the offer.
