If you claim leakage in the product or if it was damaged during the delivery process, please email us within 48 hours of the delivery date with the required details.
We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified as damaged or faulty.
Please allow 1–3 weeks from the day your return package reaches us for the exchange request to be fully processed and closed.
If your shipment packaging is damaged or resealed, please do not accept the delivery and notify us immediately.
For notification, please ensure you record an unboxing video and reach out to our support team within 48 hours.
Please write to us within 48 hours of receiving the product with the following details:
For unsealed, leaking, or broken products:
For empty, missing, less volume, or wrong product received:
Mono-carton refers to the individual product packaging, while outer packaging refers to the larger shipping box. Images of both are mandatory to process claims.
Once all required details are received, our team will respond within 3 working days.
If an exchange is approved, a reverse pick-up will be arranged and new tracking details will be shared within 24 hours of warehouse receipt.
If a refund is approved, the amount will reflect in your account within 10–15 days.
Gift boxes are not eligible for exchange or refund.
The company is not responsible for damage after delivery.
No cash refunds are permitted.
